The primary aim of our return policy is to ensure that consumers have sufficient time and confidence to assess their purchased items after delivery. Recognizing that products cannot be physically examined before completing an online purchase, we offer a reasonable period for customers to evaluate their items once received. You have 30 days from the confirmed delivery date to determine if the product meets your expectations. To be eligible for a return, the item must remain in its original, unused condition and should not have been altered, customized, or modified in any way that could affect its quality or resale value.
For a return to be valid, items must be returned in the same condition as when they were shipped. This means that there should be no signs of use, such as scratches, stains, dents, odors, or handling marks. In addition, all components that were originally included in the shipment—such as brand tags, labels, manuals, accessories, and packaging—must also be returned. It is highly recommended that you retain the original packaging, as it helps protect the item during return transit and ensures a smoother inspection process when the item arrives back at our facility. A proof of purchase, such as an order confirmation or digital receipt, is required for processing the return.
Before beginning the return process, customers must first contact our support team to obtain approval. Return requests should be submitted via email to support@schyllingonline.it.com. Each request will be carefully reviewed to ensure it meets the criteria outlined in our return policy. Once approved, we will send detailed instructions and a prepaid shipping label for returning the item to us. It is important to follow the provided instructions and use the shipping labels we supply to avoid delays or complications. Returns sent without prior authorization or through other methods may experience significant delays or be rejected entirely.
We recommend thoroughly inspecting all items immediately upon receipt. If a product is damaged, defective, or does not match the description, please report the issue promptly. Early communication allows our team to resolve the issue efficiently, whether through a refund, replacement, or correction. Delaying the reporting of issues may complicate the verification process and slow down the resolution. While most products are eligible for return, certain items may be exempt due to hygiene standards, safety regulations, or special handling requirements. If you’re unsure whether an item is eligible for return, please contact our support team before proceeding.
We do not facilitate direct exchanges for different sizes, styles, or versions. If you need a different item, you must return the original product using the standard return process. After the return is processed, a separate order can be placed for the replacement item. This ensures accurate inventory management and efficient financial processing. Customers in the European Union have additional rights under statutory regulations, allowing them to cancel orders within 14 days without providing a reason. Returned items under this provision must be unused and returned with all original packaging intact.
Once a returned item arrives at our processing center, it undergoes a thorough inspection to ensure it meets our return standards. After the inspection is complete, you will be notified, and if the return is approved, a refund will be issued to the original payment method. Refunds are typically processed within ten business days, though the time it takes for the funds to appear in your account may vary depending on your financial institution’s procedures. If you do not see the refund in your account within 15 business days after approval, please contact our support team for further assistance.
Our goal is to make the return process as simple, reliable, and transparent as possible. For additional support or questions, you can reach us by phone at (742)632-5263 or by email at support@schyllingonline.it.com.